Returns & Exchanges
At Oh Polly, we want you to feel confident and empowered in your outfits, which is why we offer a 30-day return period for all items in their original condition. Please ensure all tags remain attached and garments are free from makeup or fragrance marks to be eligible for a full refund.
Initiate Your Return
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Carefully place your items back into their original packaging, ensuring all tags are intact and the hygiene seal remains undisturbed.
Generate Shipping Label
Choose your preferred courier method through the portal to download your pre-paid shipping label or generate a QR code for paperless drop-off.
Drop Off and Track
Take your parcel to the nearest designated drop-off point and keep your proof of postage until your refund has been processed by our team.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing