Frequently Asked Questions
Everything you need to know about your Oh Polly order.
How long does shipping take?
Standard shipping typically takes 3-5 business days, while Next Day Delivery is available for orders placed before 9 PM. International shipping times vary by destination.
What is your return policy?
We offer a 21-day return window from the date of delivery. Items must be unworn, unwashed, and have all original tags and hygiene seals attached.
How do I track my order?
Once your order has shipped, you will receive an email with a tracking link. You can also track your parcel directly through our website using your order number.
Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, and buy-now-pay-later options including Klarna and Afterpay.
How do I know which size to choose?
Our items generally run true to size. We recommend checking our detailed Size Guide located on each product page for specific measurements and fit tips.
Can I cancel or amend my order?
To ensure fast delivery, we process orders almost immediately. Once an order is placed, we are usually unable to make changes or cancellations.